Shipping policy

Shipping Policy

Last Updated: September 18, 2026

Thank you for shopping with Alhan. We aim to make your order delivery experience convenient and reliable across Saudi Arabia and the United Arab Emirates.

1. Delivery Locations

We currently offer delivery to:

  • Saudi Arabia (KSA)

  • United Arab Emirates (UAE)

Delivery availability may vary depending on the product and your address.

2. Order Processing Time

Orders are generally processed within [1–3 business days] after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

Saudi Arabia: [3–7 business days]
United Arab Emirates: [3–7 business days]

These are estimated delivery times, not guaranteed delivery dates. Delivery may take longer during holidays, promotions, unexpected courier delays, or other circumstances outside our control.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

  • Standard shipping: [Free / AED ___ / SAR ___]

  • Express shipping, if available: [Details]

Shipping costs may vary by location, order size, or product.

5. Order Tracking

When tracking is available, we may provide a tracking number or delivery updates through email, WhatsApp, or SMS.

If your order has not arrived within the estimated delivery period, please contact our support team.

6. Incorrect Delivery Information

Customers are responsible for providing an accurate name, phone number, and delivery address.

If an order cannot be delivered because of incorrect or incomplete information, additional delivery arrangements or charges may apply where permitted by law.

7. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions.

  • Public holidays.

  • Courier or logistics issues.

  • Incorrect address or unavailable recipient.

  • Customs or regulatory requirements, where applicable.

We will provide reasonable assistance in resolving delivery issues.

8. Damaged Packages

If your package arrives visibly damaged, please take photos and contact us as soon as possible. We will assist you in accordance with our Return & Refund Policy.