سياسة الخصوصية

Privacy Policy

Last Updated: September 18, 2026

At Alhan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our store or place an order, we may collect:

  • Full name

  • Delivery address

  • Phone number

  • Email address

  • Order and payment information

  • Device information and browsing activity

We only collect information that is reasonably necessary to provide our services, process orders, and improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Confirm your order and contact you regarding delivery.

  • Provide customer support.

  • Process refunds, returns, or exchanges.

  • Improve our website, products, and services.

  • Send promotional messages where permitted and where you have given the required consent.

3. Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store your complete card details on our own systems. Payment providers process payment information according to their own privacy policies and security practices.

4. Sharing Your Information

We may share necessary information with trusted service providers, such as:

  • Shopify, our e-commerce platform.

  • Payment processing providers.

  • Delivery and shipping companies.

  • Suppliers or fulfillment partners involved in delivering your order.

  • Service providers who help us operate our store.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, operate essential features, understand website usage, and support marketing where permitted.

You can manage cookies through your browser settings or any cookie controls provided on our website.

6. Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights to access, correct, delete, or otherwise manage your personal information.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing certain requests.

8. Children's Privacy

Our store is not directed toward children under the applicable minimum age for online services. We do not knowingly collect personal information from children in violation of applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.