سياسة الاسترداد

Return & Refund Policy

Last Updated: September 18, 2026

At Alhan, we want you to have a smooth and satisfactory shopping experience. If you receive an eligible product that is damaged, defective, or not as described, please contact us so we can assist you.

1. Return Window

You may request a return within [7 / 14 / 30] days of receiving your order, subject to the applicable law and the conditions below.

2. Eligible Returns

A product may be eligible for return if:

  • It is damaged or defective upon arrival.

  • You received the wrong product.

  • The product is materially different from its description.

  • The return is otherwise required under applicable consumer protection law.

For change-of-mind returns, eligibility depends on the product, applicable law, and the conditions stated at the time of purchase.

3. Product Condition

For change-of-mind returns, products should generally be unused, in their original packaging, and accompanied by proof of purchase, unless applicable law provides otherwise.

Some products may have special return conditions, including personal care, hygiene, or opened products. Any exclusions will be communicated clearly and will not remove rights provided by law.

4. How to Request a Return

To request a return:

  1. Contact us at [Your Support Email / WhatsApp].

  2. Provide your order number and reason for the return.

  3. Send photos or videos if the product is damaged, defective, or incorrect.

  4. Wait for our return instructions before sending the product back.

Please do not send products to an address without receiving return instructions from our support team.

5. Refunds

Once your return is received and inspected, we will notify you whether the refund is approved.

Approved refunds will be issued through the original payment method where possible, or another lawful refund method agreed with you.

Refund processing time: [3–10 business days after approval]. Your bank or payment provider may require additional time.

6. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within [48 hours / 7 days] of delivery, with photos or videos.

We may offer a replacement, refund, or another appropriate solution in accordance with applicable law.

7. Return Shipping Costs

  • For approved returns due to our error, defective products, or incorrect items, we will handle return shipping costs as required by applicable law and our return instructions.

  • For eligible change-of-mind returns, return shipping costs may be the customer's responsibility where permitted by law.

  • Any applicable shipping charges will be explained before the return is completed.

8. Non-Returnable Items

Certain items may not be eligible for change-of-mind returns, such as:

  • Opened hygiene or personal-care products.

  • Products that cannot be resold for health or safety reasons.

  • Customized or personalized items.

  • Other products excluded by applicable law or clearly stated at purchase.

These exclusions do not affect statutory consumer rights.

9. Exchanges

If you would like to exchange an item, contact us. Exchanges depend on product availability and applicable return conditions.